Shipping policy

Privacy Policy

At Arcticc, your privacy is important to us.

We collect personal information such as name, email address, billing and shipping address, and payment details to process orders and provide support.

Your information is used to:

Process and fulfill orders
Communicate updates and promotions
Improve products and customer experience

We do not sell or rent personal information. Data may be shared with trusted third parties such as payment processors and shipping partners only to complete your order securely.

Refund Policy

Returns can be requested within 14 days of delivery.

Items must be unused, unwashed, in original condition with tags attached.

Customers are responsible for return shipping costs unless the item is defective.

Refunds are issued to the original payment method within 5–7 business days after inspection.

Sale or promotional items are final sale.

Eligibility for Return

To qualify for a return or exchange:

Return must be requested within 14 days of delivery
Items must be unworn, unwashed, unused, and with tags attached
Items must be free from pet hair, odors, perfumes, or signs of use
Items must be returned in original packaging
Proof of purchase is required

Approved returns may be exchanged (subject to availability) or refunded to the original payment method.

Shipping Policy

We currently ship within Canada only.

Processing Time: 1–2 business days

Delivery Time: 5–7 business days

Shipping Fees: Calculated at checkout

Tracking details will be shared once the order is shipped.

Terms of Service

All prices are listed in Canadian Dollars (CAD).

Arcticc reserves the right to update products, prices, or policies at any time.

Customers must provide accurate shipping information. Arcticc is not responsible for issues caused by incorrect addresses.

Delivery delays caused by third-party carriers are not the responsibility of Arcticc; however, we will assist customers in resolving issues where possible.

We reserve the right to cancel or refuse orders due to suspected fraud or misuse.

By purchasing from Arcticc, you agree to all listed policies.